We work on the preliminary payment basis. A 50% payment is required (atleast) to be made before the tool development begins. After you pay for the order, we have up to 5 business days (except the most complicated cases) to develop the tool you need.
When purchasing our tool, you also get ongoing support that covers the correction of any errors and bugs for free. Therefore, we will continue working on your tool until all original requirements in your specification are fulfilled. We promise to fix such errors within 3-5 additional business days after the request if it refers to errors on our part, and not to inaccuracies in your technical specification.
In case of any difficulties that make it impossible to create the desired tool according to all your requirements within a reasonable time limit (60 days), we will issue a partial or full refund.
There shall be no refund given under any of the following conditions:
The client has already requested and received the source code of the particular tool/software
If the tool works according to the specification that we have previously approved with the customer.
If the developed tool conflicts with add-ons, connectors or other non-standard tools that are not available by default in the platform for which the tool was created, and which the customer did not mention when placing an order.
The client has paid for further modifications of the same tool/software.
The work related to the particular tool/software was delivered more than 6 months ago.
We recommend that our customers perform a thorough test of the created tool/software before using it in the live trading. The 4xdev company assumes no liability for any risks or losses caused by any reason when using our tools.
We always stand for the privacy of our customers' information, so if the client requires it, we agree to work under NDA (Non-disclosure agreement). No information about the client’s tool/software will be disclosed or distributed in any way.
The Logik Solutions company agrees that the created tool/software shall be the sole and exclusive property of the client and that all Intellectual Property Rights shall belong exclusively to the client.
Therefore, the indicators, Expert Advisors or other tools/software we develop for you will not appear on open access and will not be transmitted to third parties.
Request. The whole process starts with the tool development request sent by the client. Please, include as much information, as possible, and describe the tool you want in detail.
Review. We will analyze rigorously your request and provide you with the specifications for your final approval to ensure that we are on the same side for all key points. At this step, we will also inform you about the estimated timeline and costs, that will depend on the complexity of the job to be done. This information will be included in the invoice.
Development process. Upon the receipt of the first payment from you, we will commence the development process. We will do our best to create the tool you want in time and strictly in accordance with the specifications agreed on the previous step.
Checking. As soon as the tool will be ready, we will send a demo-version for you to check and confirm that everything works as intended. We will also fix all possible bugs until you will be fully satisfied with your new tool and the way it works. Thus, you will have 10 business days to test the tool and all its features.
If everything is perfect and the tool works well, we will ask you to confirm this, and pay second instalment , and then we will provide you with the source code of the full version. Kindly notice that after this step the refund will be no longer possible.
In case you would like us to supplement the tool with any additional functions outside the scope of initial specifications, we will be happy to discuss this separately.
You can choose a payment method suitable for you
The Logik Solutions company (the Company) agrees that all Intellectual Property Objects shall be the sole and exclusive property of the Client and that all Intellectual Property Rights in the Intellectual Property Objects shall belong exclusively to the Client from the time of the creation of the respective Intellectual Property Objects.
Therefore, the indicators, Expert Advisors, or other Intellectual Property Objects we develop for you will not appear on open access and will not be transmitted to third parties.
The Company provides the Client with a guarantee of the work quality for a period of 14 (fourteen) days from the creation and sending a ready-to-use tool to the Client.